We believe in open, honest communication, regardless of the situation. Our clients entrust us with their most critical information, and in turn, we work hard to keep that trust. This is especially important in an industry as complex as technology. SupraNet recognizes the fact that all Internet providers are the same when they’re up and running. It’s during the inevitable down time that we set ourselves apart from the competition. We don’t hide the facts or sugar coat the truth. When an outage occurs, our staff works hard to make sure you are always updated on the latest developments. It’s our honesty and quick response that our clients have come to expect and appreciate. The transparency and integrity SupraNet provides is invaluable to your business.
We at SupraNet believe that all processes should be constantly evaluated and improved upon to ensure efficiency, effectiveness, and flexibility. We encourage our clients to give us feedback –both positive and negative – in an effort to provide them the best quality service possible. SupraNet regularly completes customer satisfaction surveys, as well as surveys upon completion of a trouble ticket. All feedback is taken into account when making any changes or improvements to our business model. We also promote education classes and seminars to our staff to stay abreast with any new and important developments in the industry.
Long Term Customer Loyalty
With an industry as diverse and rapidly changing as the Internet, it has become common place to switch providers on a regular basis. We are proud of our client retention rate, and we recognize milestone anniversaries every month. Every client is treated as a valued partner and is given the time and attention they deserve. Over half of our clients have been with us for over 5 years, and many of them for over 10. Our commitment to provide superior customer service and our unwavering integrity play a crucial role in our continued long-term customer loyalty.
We believe in giving back to the community, as well as providing services that encourage the preservation of the local economy and sustain the neighboring environment. We strongly believe in the power of buying local, and therefore, also promote and encourage others to do the same.
Success to SupraNet isn’t just focusing on the bottom line. Our company wouldn’t be where it is today without the support of the community in which we do business. Therefore, we believe in giving back to that community, as well as providing services that encourage the preservation of the local economy and sustain the neighboring environment. When possible, we focus on green energy practices, volunteer for several local organizations, and donate services to a variety of non-profits. We strongly believe in the power of buying local, and therefore, also promote and encourage others to do the same.